7/20/26 My 17 year old daughter was on the way to work and heard a loud noise like an explosion in her car. She, new to driving, scared and in a panic just assumed this was a blowout on a tire and pulled over to check the tires. All tires were clear so she proceeded to work cautiously, on her way home she noticed her check engine light had come on and noticed there was some road noise coming from the back. She then called me, note this is the first I heard of the situation. While on the phone with her I pulled up the CarFax to check when it had last been maintenanced, while doing that I saw for the first time TWO RECALLS on this car we had just purchased 3 months ago! By this time she was home and I instructed her to get out of the car while I Immediately called our local Kia dealership to schedule an appt to have the two recalls fixed (7/20/26 at 4:38pm). I gave the make and model to the service department and they informed me they couldn’t see me till Wed July 29th,at 8:00 am. When my husband and I further assessed the car after we got home we found that an explosion had occurred around her fuel tank, which was full at the time of the incident! The fuel tank expanded enough to completely rupture and detach her entire backseat! This incident was due to a recall replacing a valve on the fuel tank that was not conducted on the car from prior owners nor communication to the new owners (ME) upon my purchase of the vehicle. This could have been catastrophic to my daughter and anyone else in the vehicle had she kept driving the car and could have very easily been engulfed with flames and loss of life especially with a full tank of gas. The car has been towed to the local Kia dealership and leaked gas all in our driveway as it sat there. We are still awaiting response from Kia on our case it has been over 48 hours now and we have received no communication from them. KIA NEEDS TO DEEM THIS RECALL AS POSSIBLY FATAL AND ACT IMMEDIATELY TO SAVE LIVES!

I am filing this complaint regarding Kia America’s handling of a safety recall and repurchase of my 2023 Kia K5 GT-Line (VIN: [XXX]. I purchased this vehicle used on XXX, and financed it through Capital One. After taking my vehicle to an authorized Kia dealership for the fuel tank valve safety recall, I was informed that my vehicle was unsafe to drive and could not be repaired. The dealership advised me that Kia would be repurchasing the vehicle. Kia has offered to buy back the vehicle, but the settlement being offered does not appear fair under the circumstances. Although Kia has determined that my vehicle is unsafe and unrepairable due to a manufacturer safety defect, I have only been provided with 15 days of rental vehicle coverage while Kia’s own repurchase letter states that the process may take 60 to 90 days to complete. This could leave me without transportation through no fault of my own. Additionally, Kia has refused to reimburse my $4,000 down payment or provide any additional compensation related to the loss of use of my vehicle. Their offer also includes a substantial mileage deduction under certain options, despite the fact that this repurchase is the result of a manufacturer safety defect rather than a voluntary sale or trade-in. I requested written clarification regarding my settlement options, rental coverage, loan payoff, and reimbursement of my expenses. Rather than answering my questions, Kia responded only that the offer was “firm” and compliant with Florida law, without addressing the specific concerns I raised. I am requesting that this matter be reviewed to determine whether Kia is handling this safety recall and repurchase fairly and whether consumers whose vehicles are deemed unsafe and unrepairable should receive adequate transportation assistance and fair compensation while waiting for the manufacturer to complete the repurchase process. I respectfully request assistance in reviewing Kia America’s handling this case. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

I am writing to formally file a complaint regarding my 2023 Kia K5 and the unacceptable experience I have had following a dangerous brake system failure. On Wednesday June 24th, while driving on Route 22 in New Jersey, my vehicle's brakes suddenly became extremely hard, making it incredibly difficult to stop. There were no lights on indicating an issue, neither any concerning sounds prior to this incident. I came dangerously close to being involved in an accident and was left extremely shaken. The situation was serious enough that my father had to come retrieve both me and my vehicle because I no longer felt safe driving it. I brought my vehicle to the Kia dealership on Friday, where I was informed that the repair would cost over $1,000. I find this extremely concerning given that Kia has previously recalled brake system components on other models for similar issues. While I understand my vehicle may not currently be included in that recall, a brake system failure on a 2023 vehicle is unacceptable and raises serious concerns about safety and product reliability. To make matters worse, I never even received a phone call from the service department to explain what was wrong with my vehicle or discuss the recommended repairs. Instead, I received nothing more than a text message with a link to a video. The first words I heard were, "Your brakes are really bad." For a customer who had just experienced a frightening brake failure that nearly resulted in an accident, I expected the courtesy of a direct phone call to explain the diagnosis, answer my questions, and discuss my options. Receiving only a video link felt impersonal and dismissive given the seriousness of the situation. After repeated back and forth with Kia corporate over the span of two weeks they determined that the repairs are on me, and I was offered nothing, even though this issue was of no fault of my own.

The contact owns a 2023 Kia K5. The contact stated that the front splash guard had detached from the vehicle following a night of driving in the rain. The contact stated that the failure had occurred without impact. Upon inspection, the dealer informed the contact that the repair would not be covered under warranty and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was provided with a case number. The failure mileage was 54,269.

I DROPPED OFF MY CAR AT THE COVINA KIA DEALERSHIP EXPLAINING THE RECALL AND THE ISSUES I NOTICE SUCH AS A BULGE IN THE VERTICAL PORTION OF THE SEAT NEAR WHERE THE CALVES TOUCH. THE SEAT ALSO FEELS DIFFERENT FROM THE OTHER SIDE OF THE CAR. THEY SAID THERE IS A 3 BUSINESS DAY WAIT TO EVEN BE DIAGNOSED AND DID NOT ALLOW A RENTAL CAR. I HAD TO FIGURE OUT TRANSPORTATION. I HAVE NOT RECEIVED AN UPDATE ON THE STATUS VIA THE LINK OR FROM THE SERVICE DEPARTMENT AND IT IS THE END OF DAY 2. I TRIED CALLING BUT THERE IS AN AI MENU THAT I CANNOT GET PAST. I GOT NOTIFICATIONS TODAY FROM THE KIA APP THAT MY DOORS WERE UNLOCKED MULTIPLE TIMES OVER THE SPAN OF 30 MINUTES AND LEFT UNLOCKED AFTER THAT. I DONT SEE AN UPDATE ON THE SERVICE REPORT LINK AND I RECEIVED NO CALL. THE RECALL HAS ALSO BEEN WIPED FROM MY VIN WITH NO UPDATE.