The contact owns a 2023 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 26V091000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.

Dear Ford Motor Company Customer Relationship Center, We are resending our original letter (dated March, 2026), as we have still not received any response or resolution regarding this ongoing recall matter. Since sending that letter, we received a notice stating the recall fix for the battery issue was finally available. Despite the significant inconvenience, we promptly brought our vehicle in to have the repair completed. We were then informed that only ONE of the two critical battery fixes was available and performed — the second, equally critical portion of the recall repair remains unavailable and unresolved. This is unacceptable. We have now been dealing with this issue for well over a year, have complied with every restriction Ford has asked of us, and made yet another trip to the dealer in good faith — only to be told the problem is still not fully fixed. As outlined in our original letter, we are asking Ford directly — not through our dealer, who has been unable to provide answers — for the following: 1.A confirmed timeline for when the remaining battery fix will be available and completed. 2.Confirmation of whether our current high-voltage battery will be fully replaced with an improved unit. 3.A formal response regarding compensation for the 24+ months we have been without full use of our vehicle’s core PHEV functionality — the primary reason we purchased and waited over 8 months for this vehicle. Our original email was sent Marc h 2026 and we have tried email, mailing and calling with no response or resolution. Considering the language of the recall we are very concerned about the safety AND also concerned we cannot use this as the commuter car intended.

Instrument cluster screen intermittently going black after related recall was performed.

When using Apple Car Play for navigation and approaching traffic circles, instrument cluster always indicates the driver navigate to the left of the circle into oncoming traffic.

The contact owns a 2023 Ford Escape. The contact stated that while charging the battery, the battery only charged up to approximately 20%. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and advised the contact to reach out to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.