We purchased this vehicle new. It has less than 3,000 miles on it. A crack has developed in the windshield, starting in the upper corner on the passenger side and extending approximately 18 inches diagonally across the windshield. There is no evidence of an impact on the windshield by a rock or other road debris. It appears to be a defect in the glass itself or the method of installation. I believe that this issue is worthy of investigation by the NHTSA.

This car was purchased new from an authorized dealer. After about 3 months of operation, I noticed a crack in the windshield starting at the upper edge of the passenger side of the vehicle. The crack has since spread approx. halfway across the windshield. I'm concerned that this will continue until the windshield fails. I took it to the dealer who agreed that it didn't appear to have been struck by a rock or anything else, but the dealership has refused to take responsibility. I looked up possible recalls on this issue and discovered that BMW has recalled other similar models for this problem, but not this model. I believe that this is an issue that should result in a recall and subsequent replacement of the windshield and I wanted to make the NHTSA aware of it.

NHTSA Safety Complaint – Narrative VIN: [XXX] | Vehicle: 2026 BMW X3 | Purchase Date: December 2025 | Mileage at First Failure: 360 miles | Incident Date: January 14, 2026 | Crash: No | Injuries: No | Vehicle Moving: Yes I am filing this complaint regarding a serious, recurring defect in my 2026 BMW X3, purchased new in December 2025 in California. Defect: While driving at highway and surface street speeds, the instrument panel goes completely black without warning, causing me to lose visibility of vehicle speed, fuel level, warning indicators, navigation, and driver assistance displays while in motion — a direct safety hazard. Frequency: This occurs spontaneously on multiple occasions with no specific trigger and no audible alert. Repair History: The vehicle has been presented to an authorized BMW dealership in Berkeley, CA twice for this defect. Both attempts failed. Cumulative days out of service: 31. A replacement headunit ordered from Germany was promised by February 20, 2026 and has not arrived as of February 22, 2026. Systemic Defect: At least one other NHTSA complaint documents the identical failure in a 2025 BMW X3 — and that owner experienced the same blackout in a BMW X3 loaner vehicle, strongly indicating this is a systemic defect across the 2025/2026 X3 redesign. Safety Impact: Loss of the instrument panel eliminates speed monitoring and disables critical warning indicators, increasing collision risk — particularly at highway speeds. Relief Requested: I request NHTSA open a formal investigation into this defect across 2025/2026 BMW X3 models and compel BMW to identify the root cause and issue a recall or remedy if warranted. Additional Information: I have sent formal lemon law demand letters to the selling dealership and BMW of North America under the California Song-Beverly Consumer Warranty Act and am documenting all records accordingly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Here is a summary of the issue I experienced in a form of answers your questions. I have uploaded a more detailed description of the issue in a pdf file. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering on my new 2026 BMW X3 iDrive30 failed (at 135 miles on the odometer) while making a righthand turn resulting in the steering wheel being extremely difficult to turn. My car was towed to BMW of Sterling (Virginia) where it was repaired by replacing the electrical steering box. While my car itself is available for inspection, you would need to contact BMW of Sterling to determine if the parts that were replaced are available for inspection. 2. How was your safety or the safety of others put at risk? With the steering wheel extremely difficult to turn, any precise, time-critical maneuvers to avoid collisions with other vehicles, pedestrians, etc. was significantly compromised. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? BMW of Sterling personnel confirmed the issue when my car was dropped off for repair. Service diagnostics also confirmed the failure. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? My car was inspected only by BMW of Sterling personnel. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? In my estimation, no. I did not notice any audible or visual indications until shortly after the steering failure when I saw several warning messages displayed on my car’s LED “dashboard”. An image has been uploaded.

NHTSA COMPLAINT - 2026 BMW X3 WINDSHIELD DEFECT Our brand new 2026 BMW X3 has experienced two complete windshield failures within six weeks of purchase. Both windshields spontaneously cracked from the perimeter bonding edge with NO rock strikes or impacts: ∙First failure (Week 3): Crack from driver-side A-pillar edge ∙Second failure (Week 6): Crack from top horizontal edge near rearview mirror Critical Pattern: Both cracks originated from different points along the windshield-to-body bonding periphery, indicating a systemic defect in the entire bonding system, not isolated damage. Safety Risk: This violates FMVSS 212 windshield retention requirements. Risks include: windshield detachment during crashes, airbag deployment failure, sudden visibility loss while driving, and water intrusion causing electrical fires. Key Evidence: BMW has already recalled FOUR related 2026 models for identical windshield seal defects: ∙Campaign 25V556: X5/X7 (1,406 vehicles) - improperly sealed windshields ∙Campaign 25V671: X4/X6 - same defect The X3 shares the same platform, manufacturing facility, and production timeframe but was excluded from recalls. Statistical Impossibility: Two spontaneous windshield failures in six weeks with zero impacts on a new vehicle cannot be coincidence. Normal defect rates are <0.1% annually. Dealer Confirmation: BMW dealer confirmed and replaced first windshield. Second failure proves systematic defect. Request: Investigate whether 2026 X3 has the same defect as recalled X4/X5/X6/X7 models and expand recalls accordingly. Vehicle VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)