I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly stopped in the dark. Thankfully, there were no cars immediately behind her. She attempted to restart the car, but it would not start immediately. After several minutes, it restarted, and she drove back home, very shaken by the incident. I contacted Mercedes-Benz, and I was told this may be a “software issue.” However, given the seriousness of the situation, I strongly believe this requires urgent investigation. A vehicle unexpectedly shutting down on the freeway is a major safety hazard that could easily lead to a serious accident. I request an immediate and thorough safety inspection of this vehicle, as well as a clear explanation of the cause and corrective action. This issue is extremely dangerous, and I need assurance that the vehicle is safe to drive.

The contact owns a 2025 Mercedes-Benz GLE350 4Matic. The contact stated that while driving at an undisclosed speed and coming to a stop, the contact heard a loud sound coming from the rear end of vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where the contact was informed that the rearview camera was inoperable. The dealer referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 800.

When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also activated three times when backing out of my driveway, again nothing was around. I have taken the car to the dealer, Carlton Mercedes-Benz in Greenville, SC, twice and they have failed to find anything wrong with it so made no changes. This leaves me with little confidence in the vehicle. The dealer was not forthcoming about the details of what checks they actually did. Please see above for info on the other warnings etc. that activated during the event.

On [XXX] We were driving our 2025 Gle350 fourmatic west on [XXX] between [XXX] and [XXX] @ 7:30 pm, driving at 70 mph in the right lane the panoramic sunroof exploded into shards of glass and rained down on the driver and passenger, it sounded like a gun went off as the front moveable roof panel blew apart. The vehicle had approximately 650 miles on the odometer. Nothing struck the car, no foreign objects were found in the vehicle cabin amidst the 1,000s of shards of glass inside the car. Upon taking the vehicle to Mercedes Benz of Novi for service, their comments were that we must be mistaken and a rock must have struck the vehicles roof. We have filed a claim with AAA insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding my Mercedes-Benz GLE350 with VIN [XXX] . I have brought the vehicle in for service on multiple occasions—October, January, March, May, and November—due to recurring transmission-related issues. These issues include jerking, delayed acceleration, and irregular shifting. Each time, the dealer did not confirm a definitive fault but performed software updates or adaptations. While the symptoms temporarily disappeared, they repeatedly returned. I am concerned that the root cause remains unresolved, and I seek a proper resolution. Supporting documentation is attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)