This vehicle was rented to me on 04/23/2026. While driving, the gear shifter detached from its housing, causing the vehicle to become stuck in Drive. Due to this mechanical failure, I was unable to shift the vehicle into Park, Reverse, or Neutral. As a result, I was required to continuously apply pressure to the brake pedal to prevent the vehicle from moving until law enforcement arrived and assisted me. This incident created a hazardous condition that placed both myself and other motorists at risk. The California Highway Patrol responded to the scene and contacted Payless Rental Company, from whom the vehicle was rented, to report the incident. A police report was subsequently filed documenting that a defective and mechanically unsafe vehicle had been rented to a customer.

I am reporting a severe combined safety failure involving fuel delivery and electronic systems. Between 1:22 PM and 3:37 PM, documented evidence shows the vehicle's fuel range dropped by 37 miles while the odometer recorded only 6 actual miles driven—a 600% abnormal fuel consumption rate accompanied by excessive engine noise. The odometer also exhibited erratic behavior, reversing and then spiking while stationary. Additionally, the unit was provided with critically low tire pressure (26 PSI), which continued to drop while parked, indicating an active leak neglected by maintenance. Furthermore, there is a discrepancy in records: the VIN indicates a black vehicle, but the actual unit provided is white. These defects posed an immediate fire and road safety risk, causing significant psychological and physical distress (vertigo).