My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.

This complaint documents three deficiencies in Mercedes-Benz's recall response for recalls 25V487 and 26V073. First, the BMS software update applied under 25V050 reduced my vehicle's range by approximately 20% and degraded charging performance without adequate disclosure to owners. Second, Mercedes-Benz delayed notification to U.S. owners after fires occurred in already-remediated vehicles in Europe in November 2025. Third, interim measures are inadequate, now confirmed by EVgo independently restricting affected vehicles from their DC fast charging network. A detailed complaint document is attached. Recall numbers 25V487 and 26V073. VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving down the highway late at night, with no other cars around, the panoramic sunroof exploded, throwing shattered glass everywhere. The window was not hit by an object and had no previous damage. Shattered flying glass while moving at highway speeds caused a momentary loss of control.

1. March 11th: First Incident was when crossing a railroad crossing in [XXX] ~2:00pm the car suddenly braked and seatbelts tightened very strongly and immediately stopped, Automatic braking was engaged. There was a car Behind me and barely was able to brake and avoid rear ending me. We took it to dealer in Fremont (mb of fremont) a service advisor checked the car and drove it for a while (Joe Defraeitas) they were not able to find any issue and sent us back. asking us to bring it back if it happens again. my speed was between 30-40mph. I don't remember if there was lights flashing warning or not. all I remember it suddenly halted and stopped and I was really scrared. 2. March 17th at a very close time to ~2:00PM at exactly same place this issue happened again, this time I was with my daughter [XXX] ) and same exact thing happened; luckily no cars were behind me at that time again, same as before speed 30-40mph and no warning lights that I remember. this time we took the car to service dealership on March 20th and they asked us to schedule an appoint and we did bring it back on march 26th. The RO# from mboffremont is XXX; again same advisor. they claimed they checked all the software and sensors and nothing wrong with the car. 3. Third incident on Apr 7th at ~12:00 on [XXX] [XXX] by the railroads crossing as well, luckily no cars were behind me and speed was 20-30mph this time is didn't do full stop. We reported it this time to MB dealership in Pleasanton, CA. This was the original dealership where we bought the car. again they claim nothing is wrong with the car. The service manager mentioned that will look inot this carefully, but unfortunately a service advisor called and said nothing is wrong with the car and they were not able to (Service Advisor is [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

“My 2023 Mercedes-Benz EQB 350 is subject to NHTSA recall 26V073 involving a high-voltage battery defect that may cause a fire. The manufacturer has instructed me to limit charging to 80% and to park the vehicle outside due to fire risk. This significantly reduces the vehicle’s usable range and creates safety concerns. Due to this 80% charging limitation, the vehicle no longer provides sufficient range for my daily commute and cannot be reliably used for its intended purpose. The manufacturer has stated that the permanent remedy (battery replacement) is not yet available, with an estimated timeline extending into December 2026. I opened a case with Mercedes-Benz on April 3, 2026 (Case #[XXX]), and as of today no case manager has been assigned despite multiple follow-ups. As a result, I am operating a vehicle with a known safety defect that cannot be repaired and cannot be used as intended. This represents both a safety risk and a failure to provide a timely remedy for a safety recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)