on saturday [XXX] while driving on the highway my car lost propulsion and started slowing down even after i was pressing on the acceleration/gas pedal all the way. It happened 3 times within an hour's time frame the car refused to speed up and would stop driving. I was in immediate risk as well as the drivers behind me since i was on the highway and my vehicle immediately slowed down and came to a stop. The dealer asked me to not drive in an eco mode after i took it to the service station at winn kia fremont, they ran diagnostics. This happened in san jose California INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the vehicle at 55 mph, it suddenly lost the ability to accelerate even when I pressed down on the accelerator. The RPMs went up to 4 or 5 but I could not go over 30-35 mph. Fortunately, I was able to move into a left turn lane to get away from the flow of traffic and avoid an accident. A semi-truck was behind us when I was unable to accelerate. We had to have the vehicle towed to a local dealership in the area. I had been driving the vehicle for about 2 hours when this occurred. The service department at the dealer was able to recreate the issue. My vehicle has been out of service and remains at the dealership. They told me that a new transmission would be installed due to loss of transmission fluid. They had a difficult time identifying the issue because there were no warning lights or codes registered.

I’m the owner of a 2025 Kia Sportage PHEV and I’m experiencing a critical software bug: the car does not retain my custom driver assistance settings. Specifically, I have a bike rack installed on the rear hitch. I disable automatic rear emergency braking to avoid false stops when reversing, but the setting resets every time I turn off the vehicle. This leads to the car emergency braking unnecessarily — the car will suddenly brake when trying to reverse out of a parking space. This is not a dealer-specific issue — it’s affecting other 2025 Sportage models as well. I’d like to know: Has Kia acknowledged this issue or issued a Technical Service Bulletin (TSB)? Is a software update being developed to allow driver-assist settings to persist through vehicle restarts?

This only happens on the freeway but happens every time on the freeway. When using adapted cruise control and you hit the brake, when you reengage the cruise the LKA comes on and the steering wheel begins to assist. I do not want the lane assist to ever be engaged. I turned it off in the system settings. I believe it is a safety issue for drivers who are not aware that this will happen to them while driving and might cause a driver to jerk the wheel when they feel it the steering wheel move in their hands. I know it is going to happen but I am sometimes still startled by it. Besides being what I consised a safety issue, it [XXX] to have to hit the button to delete the LKA each time it happens, which, on a freeway with traffic, can be often. Otherwise, I love my Kia... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] I took ownership of the described brand new vehicle from Kia of Portland OR,(12miles on the odometer) and insisted twice to sales management that the vehicle is prep'ed with a full fuel tank, fully charged battery and that tires are set to OE spec. The following 2 days the area experienced a head wave of near 100oF. During the following week, we noticed instability with the vehicle driving. Upon verification of the tires pressure with a digital pressure gauge on 6/12/25 at 8am to my disbelieve I discovered that both left side tires (Michelin PRIMACY TOUR A/S 235/55/R19) where at 50.3/50.4 PSI while the right side tires where set correctly at 35.4 PSI. After conversation with Michelin these tires may have exceeded during the heat wave the max allowed operating pressure of 51 PSI making them unsafe for driving. I immediately contacted the dealership Maintenance manager who confirmed that on their digital record the vehicle, as part of Kia standard procedure, was transported and arrived with all 4 tires above 50PSI and that the maintenance team, despite been warned, they forgot to reduce the tire pressure to OE spec of 35PSI on the left tires before allowing the vehicle to be operated on Oregon highways/streets. I requested Kia to send a technician to inspect and adjust the tires but the Maintenance manager refused. Thus I had to gradually release the pressure to match the right side tires and OE spec (35PSI). After the adjustment of the right side tires the vehicle did not exhibited more stability issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)