Component: Federal Safety Certification Label (49 CFR Part 567). Available for inspection.  Summary: Vehicle was manufactured and sold brand new without the mandatory Federal Safety Certification Label. The omission was discovered during a professional trade-in inspection when the representative showed me where the label was supposed to be, but was missing from the car. The vehicle is currently non-compliant with federal safety standards, rendering it unmarketable.  Confirmation: The manufacturing omission was confirmed by a review of historical authorized dealership service records. Photographs taken of the door jamb during routine service prove the label was never present.  Symptoms/Warnings: There were no warning lamps or symptoms. I was never informed of this non-compliance by the manufacturer or authorized service centers during routine maintenance.  Manufacturer Response: The manufacturer was contacted immediately via phone, email, customer service chat, and in-person to rectify the omission. However, the manufacturer failed to provide a resolution within the window of a time-sensitive trade-in valuation and tax credit package, causing the offer to expire. In subsequent communications, the manufacturer refused to remedy the non-compliance without charge, demanding payment for the label and labor in violation of 49 U.S.C. Â§ 30120. The vehicle remains unmarketable and unused.

BUICK ENCORE GX 2023 UNKNOWN OR OTHER

No accident just a concern.           On my Buick the clasp for the front set belts are buried between the seat and center console.  Making the fastening and unfasting very difficult. The further the seat is forward the more difficult it is.           I guess my concern is this over sight may hamper the use of them or possibly cause entrapment during a stressful situation.                                                  Thankyou,     [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2023 Buick Encore. The contact stated that while the vehicle was in park and shifting into the Drive position, the accelerator pedal was lightly depressed when the vehicle violently accelerated forward. No warning light illuminated. The vehicle struck several trees and crashed into an unknown concrete object in the roadway where it came to a stop.  It was unknown if a police report was filed. The driver sustained injuries to the left arm that needed stitches and a fractured elbow. The front seat passenger sustained 7 fractured ribs and a fractured leg. The rear seat passenger sustained a laceration to the leg. Medical attention was sought for all 3 occupants in the vehicle. The vehicle was deemed a total loss and was towed to an unknown location. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.

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