Component: Federal Safety Certification Label (49 CFR Part 567). Available for inspection.  Summary: Vehicle was manufactured and sold brand new without the mandatory Federal Safety Certification Label. The omission was discovered during a professional trade-in inspection when the representative showed me where the label was supposed to be, but was missing from the car. The vehicle is currently non-compliant with federal safety standards, rendering it unmarketable.  Confirmation: The manufacturing omission was confirmed by a review of historical authorized dealership service records. Photographs taken of the door jamb during routine service prove the label was never present.  Symptoms/Warnings: There were no warning lamps or symptoms. I was never informed of this non-compliance by the manufacturer or authorized service centers during routine maintenance.  Manufacturer Response: The manufacturer was contacted immediately via phone, email, customer service chat, and in-person to rectify the omission. However, the manufacturer failed to provide a resolution within the window of a time-sensitive trade-in valuation and tax credit package, causing the offer to expire. In subsequent communications, the manufacturer refused to remedy the non-compliance without charge, demanding payment for the label and labor in violation of 49 U.S.C. Â§ 30120. The vehicle remains unmarketable and unused.

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