Moonroof spontaneously exploded while driving; shards of glass fell all over me (head, face, arms, back, legs), and throughout the vehicle. Nothing hit my vehicle, no road debris.

The moonroof exploded, shattered glass, shards, and glass dust fell all over me (head, face, arms, chest, back, legs) and throughout my car. There was no road debris, nor did anything hit my vehicle to cause the moonroof to shatter. Temperature outside was mid 70’s, I was driving in a predominately shaded area when the incident happened around 7:50am.

The vehicle is experiencing a persistent and severe manufacturing defect regarding its steering wheel geometry and vehicle alignment. While operating the vehicle under normal driving conditions, the steering wheel alignment is visibly off-center, failing to achieve proper tracking geometry. There is comprehensive photographic and video evidence documenting that the steering wheel and tracking alignment are fundamentally incorrect. To date, this vehicle has been brought to an authorized Volkswagen dealership service department for a total of eleven (11) separate service visits specifically targeting this exact defect. The dealership service department refuses to perform further corrective actions, insisting that the off-center geometry is "normal and within factory specifications" after test-driving two other lot vehicles. The dealership has explicitly stated they will not correct this defect without direct corporate intervention. Safety Risk Assessment: The manufacturer and dealership's failure to remedy the off-center steering wheel geometry and tracking alignment presents an ongoing safety hazard. Operating a vehicle with compromised steering geometry introduces unpredictable handling characteristics, accelerated or uneven tire wear, and an elevated risk of sudden component fatigue. The persistent alignment deviation forces the driver to constantly compensate to maintain a straight line of travel, increasing the risk of driver fatigue and unpredicted lane drifting at highway speeds. A vehicle that cannot maintain proper tracking geometry poses a clear and present danger to its occupants and surrounding traffic. Timeline of Events & Notice to Manufacturer: Both the local franchised dealership management and Volkswagen of America corporate regional management have been formally notified of this recurring defect through 11 documented service attempts. Following initial acknowledgments, the Volkswagen corporate regional representative has ceased all communications

The problem occurred immediately after picking my car up from a valet on 5/17/2026 around 9:00pm. The valet had pulled my car up to the front of the Seattle Park ‘N Fly Valet by Sea-Tac airport. I pulled out onto International Blvd, and within a few seconds, the accelerator pedal became completely unresponsive. I was able to coast the car into the Denny’s parking lot just north of the valet lot (about 0.2 mi north of the valet). Everything else seemed to work just fine, except for the accelerator pedal (brakes worked just fine). I turned off the engine, and when I tried to restart the car, it was turning over but wouldn’t start. I called out someone to jump the battery, but the battery was fine. We then disconnected and reconnected the battery, and this resolved the issue and I was able to restart the car and drive away. It was dangerous that I was able to pull out onto a road, just to immediately lose any ability to accelerate. I’m lucky there was a nearby parking lot and I didn’t pull into busy traffic. Something seems to have happened at the valet, that was then triggered as soon as I pulled out onto the road. My guess is they tried to start the car and use the twist shifter in some combination that caused a fault that only triggered once I started to get up to speed. It’s strange because they were able to pull my car up to the front of the lot just fine, and I was able to pull out onto the roadway just fine, but the loss of acceleration only happened once I tried to get it up to speed.

The contact owns a 2025 Volkswagen Tiguan. The contact received a recall notification, NHTSA Campaign Number: 25V854000 (Air Bags). The dealer was contacted, however the contact was informed that the parts were unavailable. In addition, the contact contacted multiple dealers and was informed that the parts were unavailable. The contact stated that the unrepaired recall was a serious safety hazard. The manufacturer was not contacted.