2024 Mitsubishi Outlander PHEV brake-by-wire failure during a downhill U-turn at 100% battery state of charge. Pedal went completely soft to the floor, unable to stop, causing a crash.

I took my outlander in on May 6 2026 for routine oil change , tire rotation, basic multi inspection to bruce walters service (same company i bought it from new 15 months ago). Inspection was flawless with green light on tires, brakes, the works. It had approx 24k miles on it. When I left the dealer that day I noticed A LOT of roaring, slight vibration, worse when I cut wheel left. I called them and they could not inspect the car for 28 days , appt they made was june 2nd 2026. This only started when they rotated tires. At my appt yesterday, June 2nd, 2026 they charged me 150 diagnostic and said I need 4 new tires even though my tread was awesome. 25k miles on it by the time of this appt. I've owned it year and half. The tire walls are bad but green light on tread..all 4 tires. The mitsubishi lot said that shouldn't happen and sane companies service dept should have done something. But no, they are wanting me to pay almost 1k for new tires, a 25k mile brand new car should not need tires. Service dept blames brand of tires. They did not check, to my knowledge, suspension or shocks etc. Something caused a new car to do this or faulty tires , all 4 , not just 1 or 2.

"Mi Outlander 2024 tiene falla de frenos desde 8/1/26. Está en [XXX] Mitsubishi Thornton. El dealer negó garantía. Hoy 8/4/26 llamé a Mitsubishi 3 veces a las 7am, 8am y 8:20am pidiendo español por ser falla de seguridad. Me negaron español y me colgaron 2 veces. La tercera vez me dejaron 15 minutos en espera sin contestar. Pido número de caso, grúa pagada a [XXX] que está más cerca de mi casa, y contacto del Gerente de Zona. Esto es discriminación de idioma en defecto de seguridad." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The music will all of a sudden start blasting, volume will randomly start increasing, phone calls (connected to car) will randomly end, voice activation will randomly activate on car. This can surprise driver and could cause an issue. For example, random metal music randomly turning on in the car can be unexpected. When a call ends randomly (caused by car system randomly ending) it could cause driver to divert focus from driving. I think these issues are related to the capacitive sensors on the steering wheel randomly activating without touch.

If headlights are in auto position or were on prior to car starting (I.e. they were left in on position last time car was on), the headlights sometimes do not turn on even though the headlight icon is illuminated. Basically, headlights sometimes say they are on even though they are not.