The contact owns a 2025 Hyundai Kona. The contact stated that while driving, she observed a loud explosion emanating from the roof of the vehicle. The contact slammed on her brakes and then steered the vehicle to the side of the road, where she observed crackling glass noises also emanating from the sunroof. The contact then exited the vehicle to inspect, where she observed the sunroof had a frisbee-sized hole in the middle. There was no impact on the sunroof. The contact called the police, but there was no police report taken. The contact stated that her ears began ringing, and medical attention was needed. The vehicle was taken to a dealer, where it was diagnosed that there was no natural cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 5,798.

The vehicle experienced a total electrical failure while driving. Dealer diagnosed the issue as a loose fuse box connector/power distribution connector. The vehicle and repaired component should be available for inspection through the Hyundai dealer service department. The vehicle suddenly lost all power while being driven on a public roadway. The engine shut off, dashboard went dark, and power steering assistance was lost, creating a risk of collision and leaving the vehicle disabled in traffic. A Hyundai dealer diagnosed and confirmed that a loose fuse box connector caused the loss of power. The vehicle was inspected by an authorized Hyundai dealer service department. No police or insurance inspection was performed. No warning lights, messages, or symptoms appeared prior to the failure. The vehicle lost power suddenly without warning while driving.

I have a 2025 Hyundai Kona Limited. On [XXX], around the afternoon on Sunnyvale, California, while exiting [XXX] headed to Lake Tahoe, the liftgate bolt that attaches to the body had buckled mechanically as the system did not back away when a flashlight that came out of a travel bag was blocking the way to have it closed. The car computer thinks the liftgate is open even though the lock is secured. The car computer allows to drive without seatbelts secured or closures ajar for a few seconds at low speed but then it automatically with little warning engages the electronic handbrake while driving. I was driving on a highway in a middle lane when the car engaged without my consent the electronic handbrake locking the wheels and I almost got rear ended and killed by a semitruck. I had to floor the gas pedal and steer to a shoulder to request a tow. Since it was a long weekend before Presidents Day, I had the car taken to the nearest dealer in Modesto California. Their service department invented a lie that due to a side crash, which was a failure of the collision mitigation system that happened months ago, is the cause and that it is my fault even though the driver admitted responsibility but it is an unrelated issue. There should be a way of overriding the car computer so it does not engage the electronic hand brake on the middle of the highway, specially at night as this creates a road hazard that can lead to death. I replicate the issue with a rental, a Hyundai Tucson, they use the same gas strut and bolt that in my opinion has a very narrow gage. As you can see in the picture, the passenger side bolt is fine, the driver side is buckled. The side accident that happened on May 2025 was on the passenger side but the liftgate is fine; at any rate both sides should be deformed not just one if that were to be the case but it is not. Dealer and Hyundai attempting to sideline the issue to avoid a warranty and recall in my opinion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While the cruise is set, traveling on I44 with no other car in front of my Kona, the adaptive cruise control will start to flash and apply brakes immediately. The speed will drop instantly. Thankfully no other vehicle has been behind me, otherwise it would have caused a massive wreck. I have taken the Kona to the shop 5 to 6 times for this situation, but they will not do anything since they can not duplicate it. I took a video recording of it happening, and they still would not do anything. The first incident was December 31, 2024. This happens every other week when I travel out of town for my daughter parenting time with her dad.