On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start.  The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park.  The representative in my conversation went dead as did all communication between vehicle and android auto.  I thank goodness was at [XXX] because I was stranded.  The manager Aaron attempted to jump start vehicle no success.  As this was happening a Marion police officer was dispatched to find me because the vehicle apparently thought I was in a crash.  The vehicle was now rendered helpless.  I called and couldn't get ahold of my dealership (who was less than a half mile away).  My wife managed to get ahold of another dealership who stated they could dispatch a tow truck and I would have to cover the cost. Aaron stated that we could try a new battery (after placing a tester on the battery which revealed 11.6 volts and a capacity of 600cca.  The new battery was replaced and just like that the vehicle resumed normal operation.  I had to purchase a battery and it was 218.87.   The vehicles battery is under the front passengers seat, it is what I would consider a hidden compartment.  The core charge was waived so I could take it to the dealership on [XXX] to find the problem. The vehicle was placed on the computer to find out the issues were all from low voltage.  I am very blessed that the Marion police officers body camera was activated the entire time.  As did [XXX] on the lot. I can't express enough how unsafe this situation is. The vehicle was stranded as I was and would not move. The vehicle is all wheel drive and doesn't seem to have a override that will let you move it without a battery that is functional.  Dodge refused to reimbursement.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

DODGE DURANGO 2024 POWER TRAIN

The contact owns a 2024 Dodge Durango. The contact stated that the front navigational screen and the back over prevention camera blacked out intermittently. The sensors failed to inform the driver when an object or person was close to the rear of the vehicle. The vehicle was taken to the dealer several times. The dealer determined that the radio telemetric gateway module and the electrical system had failed. The vehicle was repaired twice but the failure persisted. The vehicle was returned to the dealer, and it was diagnosed and determined that the same part had failed and needed to be replaced a third time. The vehicle was not repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not informed of the failure. The failure mileage was unknown.

DODGE DURANGO 2024 ELECTRICAL SYSTEM

Forward collision warning and adaption cruise fail on every drive over 20 to 50 miles.  This has been occurring since new. Three trips back to dealer have failed to correct.  A visit to a second dealer who stated it is a common problem without a current fix.

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