The contact's friend owns a 2026 Buick Envista. The contact stated that while driving 5 MPH into a parking lot, the vehicle stopped unexpectedly. The contact stated that the vehicle jolted as if the vehicle was in a crash. The steering wheel was unresponsive while attempting to turn to the left or the right, and the front wheels failed to respond as intended. After stopping the vehicle, the ABS and stabili-trak warning lights illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the damage to the steering and front suspension was caused by the vehicle driving over a curb. The contact stated that the driver had not driven over a curb. The vehicle was not repaired. The vehicle was towed to a collision center, and it was determined that there was a failure with the front suspension and steering. The collision center also concluded that the damage had been the result of the vehicle driving over a curb. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 2,500.

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