The contact owns a 2023 BMW X3. The contact received notification of NHTSA Campaign Number: 26V056000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.Â

On the evening of Wednesday March 6th 2025, as I turned into the street where I live, my car became difficult to steer. It felt like I had developed a front flat tire on one side, but there was no indication of low tire pressure on the dash. I was moving around 5 miles an hour and with some difficulty, could navigate the car to the curb on my street and park it in front of my home. I could not attend to the car on Thursday or Friday since I was busy at work. On Friday night I contacted BMW towing and arranged the car to be towed on Saturday to the dealer from whom I had purchased the car. The dealer confirmed that the car was not steerable. They put up the car on the rack and sent me a video. They noted that the left tie-rod steering linkage was broken. They noticed scratches on the under side of the car, and "Curb rash" on the wheels suggestive of possible brushing of the front wheels to the curb which may have caused the steering problem. They indicated that because it was caused by accidental damage, it was not covered under warranty. I cannot recall any accidents, big or small , while driving this vehicle. I have brushed along curbs occasionally, but none that should break a steering linkage. The scary part of this whole thing was how I could not steer the car, fortunately it happened at low speeds. It could have been worse if the disruption had occurred at freeway speeds. If a car can become non-steerable by just hitting the curb, because the steering linkage broke, that is not acceptable level of quality from a safety standpoint. I would expect better performance from a BMW. I can understand the car getting out of alignment, but to lose the ability to steer is just not acceptable. I have attached pictures of the broken linkage from the video that was sent by the dealer. I have attached the pictures from the