2023 ALFA ROMEO STELVIO ESTREMA - INFORMANT SYSTEM, WHICH INCLUDES THE BACK UP CAMERA VIEW HAS FULLY MALFUNCTIONED AND BLANK CAUSING A BACK UP ASSISTANCE HAZARD. THERE IS NOT AN ALFA ROMEO DEALERSHIP IN OKLAHOMA AND THE NEAREST ALFA ROMEO DEALERSHIP IS LOCATED IN PLANO, TX. MANUFACTURER WILL NOT ALLOW DAVID STANLEY, CHRYSLER, JEEP, DODGE, RAM TO PERFORM THE SERVICE, EVENTHOUGH THEY ARE OWNED BY THE SAME COMPANY. ALFA ROMEO IS STATING THAT I WOULD HAVE TO HAVE THE AUTOMOBILE TOWED TO THE PLANO, TX ALFA DEALERSHIP, BUT THEY WILL NOT PROVIDE ME WITH A LOANER CAR WHILE MY CAR IS BEING SERVICED IN PLANO, TX.

The back up camera has failed to display on the radio screen when the vehicle is placed in reverse on multiple occasions. The Alfa Romeo Stelvio has poor rear visibility due to a small rear window placed at a relatively shallow angle making the backup camera a necessary safety feature to safely operate the vehicle. The problem was reported to the dealer as part of another issue related to the radio locking up / rebooting due to software issues with a telematic module. Sometimes the radio will display an error message immediately when the car starts and then go to a black screen and sometimes the issue happens without warning. Turning off the vehicle and letting it sit will sometimes resolve the issue. I have offered to provide video evidence to the dealer and manufacturer but was told it was not necessary. The radio was replaced but the issue persists after the radio replacement.